Documentation

Adding / Updating / Deleting Secondary User hosting accounts

In some cases it is helpful to provide your staff or third parties access to your hosting account. The preferred method for this is to create a secondary user account with only the privileges required to perform the duties necessary to do their job. This can help to protect against accidental changes and make changes in staff access easier to manage.

Domain Name Registration - Best Practices

Once you have chosen the registrar that you will register your domain through, there are a few basic guidelines you may want to consider that can keep your domain safe and alleviate problems that can occur.

Logging into your Hosting Control Panel from the Billing Interface

You should be able to log in to your billing control panel by clicking HERE or by clicking "Hosting Login" in the top right menu on the site. (check the "log in to billing" box) or by going to https://service.aosoft.com


Enter your username and password.

Login Help

You should be able to log in to your control panel by clicking HERE or by clicking "Hosting Login" in the top right menu on the site. 

 

Complete Vs Partial or Structure Backups

The difference between a backup containing all three types of partial backups and a complete backup is that the partial archive only contains your web data, databases, and email, and a way to restore them. A compte backup contains enough data to restore ALL of the settings on your account. The partial backup can only be used from within an existing SiteWorx account. A complete backup can be used from NodeWorx to re-create the entire SiteWorx account.

Deleting old backup files

Aosoft Control Panel ? Backup/Restore ? Restore ? Check the box(es) next to the backup(s) you want to delete ? Select Delete from the “With Selected” pull down menu under the backup list

Creating and managing MySQL Users

How to: Add a Database User

Click the Hosting Features menu item if it is not already open.
Click the MySQL menu item if it is not already open.
Click the Users menu item.
Enter the desired username into the Username text box.
Enter the desired password into the Password text box.
Enter the same password again in the Confirm Password text box.
Click the Add button.

How to: Delete a Database User

Click the Hosting Features menu item if it is not already open.
Click the MySQL menu item if it is not already open.

How to: Manage MySQL Databases

 

How to: Add a Database

Click the Hosting Features menu item if it is not already open.
Click the MySQL menu item if it is not already open.
Click the Databases menu item.
Enter your desired database into the Database name text box.
Click the Add button.
How to: Delete a Datbase

How to: Login to PhpMyAdmin

Click the Hosting Features menu item if it is not already open.
Click the MySQL menu item if it is not already open.
Click the PhpMyAdmin menu item.

Adding / Deleting Secondary Domains

Secondary Domains are “full-fledged” domains, that are not attached to the master domain in any way except that the feature limits are shared between the master domain and secondary domains. This means that if a hosting account has the ability to create 10 e-mail boxes, the master domain could have 5 e-mail boxes, and a secondary domain could also have 5 e-mail boxes, and that would be the limit for these accounts. Secondary domains have their own statistics pages, bandwidth recording, and web space.

How to: Add a Secondary Domain

Adding / Deleting Subdomains

Subdomains are domains of the form sub.mydomain.com. They point to the mydomain.com/sub folder when they are created.

Controlling who can see your website

How to: Add / Edit .htaccess Access Control

Click the Hosting Features menu item if it is not already open.
Click the Htaccess menu item.
Click the [ Access Control ] link for the directory you’d like to manage.
Choose the Access Order. The choices are “Deny first, then allow”, and “Allow first, then deny”.
Deny first, then allow – The ‘Blocked Hosts’ list will be evaluated first.
Allow first, then deny – The ‘Trusted Hosts’ list will be evaluated first.
Enter hosts or IP addresses on the Trusted Hosts and/or the Blocked Hosts text boxes.

Adding a directory specific .htaccess file

Click the Hosting Features menu item if it is not already open.
Click the Htaccess menu item.
Locate the Per Directory Options section.
Choose the directory you want to create this .htaccess file in from the Directory drop-down menu.
If you would like this new .htaccess file to be immediately enabled upon creation, choose “Enabled” from the Status section.
Click the ADD button.

Adding, Editing, or Deleting MIME-Types

How to: Add a MIME-Type

Click the Hosting Features menu item if it is not already open.
Click the Htaccess menu item.
Click the [ MIME-Types ] link for the directory you’d like to manage..
In the “MIME-Type” column, enter the MIME-Type you would like to use for the given extensions. As you type, the field will auto-complete with various known MIME-Types. MIME-Types must be in the form: “<type>/<subtype>”.
In the “Extensions” column, enter a space separated list of extensions.
Click the ADD button.

How to: Edit a MIME-Type

Creating, Editing, or Deleting Redirecting Rules

How to: Add a Redirect Rule

Click the Hosting Features menu item if it is not already open.
Click the Htaccess menu item.
Locate the Global Directory Options section.
Click the [ Redirects ] link.
In the Redirect From column, enter the path, relative to webroot, that you would like to redirect.
In the Redirect To column, enter the URL you would like to redirect to.

Adding, Editing, or Deleting Apache Handlers

How to:  Add an Apache Handler

Click the Hosting Features menu item if it is not already open.
Click the Htaccess menu item.
Click the [ Handlers ] link for the directory you’d like to manage..
In the “Handler”column, enter the Apache handler you would like to use for the given extensions. As you type, the field will auto-complete with the various default handlers in Apache.
In the “Extensions” column, enter a space separated list of extensions.
Click the ADD button.

How to: Edit an Apache Handler

Adding, Editing, or Deleting Error Documents

How to: Add an Error Document

Click the Hosting Features menu item if it is not already open.
Click the Htaccess menu item.
Click the [ Error Documents ] link for the directory you’d like to manage..
In the “Error Code” column, select the error code from the dropdown list.
In the “Error Page” column, enter the path to your custom error document, relative to the web root. Alternatively, you can enter a fully-qualified URL to another page.
Click the ADD button.

How to: Edit an Error Document

How to: Delete a directory specific .htaccess file

Click the Hosting Features menu item if it is not already open.
Click the Htaccess menu item.
Locate the Per Directory Options section.
Click the checkbox next to the directory or directories you want to delete the .htaccess file from.
Using the drop down at the bottom of the list of directories, select “Delete …”.

How to: Delete the domain wide .htaccess file

Click the Hosting Features menu item if it is not already open.
Click the Htaccess menu item.
Locate the Global Directory Options section.
Click the DELETE button.
You will see a confirmation page. Click the DELETE button to confirm.

How to: Disable a directory specific .htaccess file

Click the Hosting Features menu item if it is not already open.
Click the Htaccess menu item.
Locate the Per Directory Options section.
Click the checkbox next to the directory or directories you want to disable the .htaccess file in.
Using the drop down at the bottom of the list of directories, select “Disable”.

How to: Disable a domain wide .htaccess file

Click the Hosting Features menu item if it is not already open.
Click the Htaccess menu item.
Locate the Global Directory Options section.
If a domain wide .htaccess file is currently enabled, you will see aDISABLE button. Click this button to disable the .htaccess file.

How to: Enable a directory specific .htaccess file

How to: Enable a directory specific .htaccess file

 

Click the Hosting Features menu item if it is not already open.
Click the Htaccess menu item.
Locate the Per Directory Options section.
Click the checkbox next to the directory or directories you want to enable the .htaccess file in.
Using the drop down at the bottom of the list of directories, select “Enable”.

How to: Enable a domain wide .htaccess file

Click the Hosting Features menu item if it is not already open.
Click the Htaccess menu item.
Locate the Global Directory Options section.
If a domain wide .htaccess file is currently disabled, you will see an ENABLE button. Click this button to enable the .htaccess file.

How to: Manage Hotlink Protection

Click the Hosting Features menu item if it is not already open.
Click the Htaccess menu item.
Click the [ Hotlink Protection ] link for the directory you’d like to manage.
In the “Hotlink Protection Status” drop down, choose if you want the protection enabled immediately, or not. This option is useful if you’d like to turn your hotlink protection settings on or off quickly to see the difference, without deleting your hotlink protection settings and having to re-create them.

How to: Manage Indexes

Click the Hosting Features menu item if it is not already open.
Click the Htaccess menu item.
Click the [ Index Management ] link for the directory you’d like to manage.
In the “Default Index Files” text box, enter a list of default index files, on per line. This setting affects when a browser requests a URL that ends in a ‘/’ (a directory). Apache will use this list of files to determine which file to serve. Apache will serve the first file found in the list, from top to bottom.

How to: Manage PHP variables

Click the Hosting Features menu item if it is not already open.
Click the Htaccess menu item.
Click the [ PHP Variables ] for the directory you’d like to manage.
For each option, there is an “Inherited” setting. When “Inherited” is selected, the PHP variable will inherit its value from the parent directory above. The displayed value shown next to the “Inherited” option is the value that will be used for that directory.
Adjust the PHP settings as desired.
Click the UPDATE button.
Available PHP Variables

How to: Set, Edit, or Delete a Default Character Set

How to: Set a Default Character Set

Click the Hosting Features menu item if it is not already open.
Click the Htaccess menu item.
Click the [ Default Character Set ] link for the directory you’d like to manage.
In the Default Character Set column, enter the default character set you’d like to use. As you type, the field will auto-complete with some of the more commonly used character sets.
Click the ADD button.
How to: Edit a Default Character Set

What is .htaccess?

.htaccess is a file that you create in a web accessible directory to override default Apache settings on that directory and all of the directories inside of it. [If you don't want this, you need to create another .htaccess file in the subdirectory changing the setting you changed back to the default.] If the directory is writable by the web server you can create a .htaccss file from the File Manager.

Configuring E-mail Autoresponders

How to: Add an E-mail Auto-responder

Click the Hosting Features menu item if it is not already open.
Click the E-mail menu item if it is not already open.
Click the Autoresponders menu item.
Enter desired E-mail address in the E-mail Address text box.
If you would like to send a copy of that E-mail, enter the desired E-mail address into the Send Copy to text box.
Enter the desired message into the Autoresponder Message text box.
Click the Add button.
How to: Delete an E-mail Auto-responder

Configuring E-mail Groups

How to: Add an E-mail Group

Click the Hosting Features menu item if it is not already open.
Click the E-mail menu item if it is not already open.
Click the Groups menu item.
Enter the desired E-mail into the E-mail Address text box.
Enter one E-mail address per line in the Fowards to text box. E-mails sent to this group will be forwarded to those E-mail addresses.
Click the Add button.
How to: Delete an E-mail Group

How to: Change E-mail Box Disk Quota

Click the Hosting Features menu item if it is not already open.
Click the E-mail menu item if it is not already open.
Click the Mailboxes menu item.
Click the Edit button next to the E-mail account you wish to change the quota for.
Enter a new quota in MB in the Disk Space Quota field.
Click the Save button.

How to: Change E-mail Box Send Copy to Address

Click the Hosting Features menu item if it is not already open.
Click the E-mail menu item if it is not already open.
Click the Mailboxes menu item.
Click the Edit button next to the E-mail account you wish to change the Send Copy to address for.
Enter a new email address in the Send Copy to field.
Click the Save button.

Changing Password for an E-mail Box

Click the Hosting Features menu item if it is not already open.
Click the E-mail menu item if it is not already open.
Click the Mailboxes menu item.
Click the Edit button next to the E-mail account you wish to change the password for.
Enter a new password in the Password text box.
Enter the same password again in the Confirm Password text box.
Click the Save button.

An e-mail box password can also be changed via webmail software that is provided.

Deleting E-mail Boxes

Click the Hosting Features menu item if it is not already open.
Click the E-mail menu item if it is not already open.
Click the Mailboxes menu item.
Click the Delete button next to the E-mail account you wish delete.
Click the Delete button under the Confirm deletion of message.

Accessing Webmail from the control panel

Click the Hosting Features menu item if it is not already open.
Click the E-mail menu item if it is not already open.
Click the Webmail menu item.
Enter the username in the Username text box.
Enter the password in the Password text box.
Click the Log in button.

How to: Toggle Bounce Messages

Click the Hosting Features menu item if it is not already open.
Click the E-mail menu item if it is not already open.
Click the Overview menu item.
Click the On radio button next to Bounce Messages to turn Bounce Messages on.

How to: Toggle Vacation Message On or Off

Click the Hosting Features menu item if it is not already open.
Click the E-mail menu item if it is not already open.
Click the Mailboxes menu item.
Click the Edit button next to the E-mail account you wish to add/edit the vacation message for.
If the Vacation Message is currently off, click the On radio button next to On Vacation.
Type a message in the Vacation Message box. This message will be sent automatically to anyone sending an email to this account.
If the Vacation Message is currently on, click the Off radio button next to On Vacation.

How to: Use a third party E-Mail Service

What is Remote MX?

Remote MX is a term coined by InterWorx, LLC to describe an implementation of multiple features.
These features are:

Disabling local delivery of email for a domain
Editing the MX record from within SiteWorx so users can change their own
Using the custom MX record to enable the webmail programs included with your control panel to connect to the remote server
Disable Local Delivery

Extracting zipped file from the Aosoft File manager

The File Manager utility in the control panel shows a tar utility on the menu but zip is also supported, simply click on the zip archive and it will open the contents of the archive. You can then use the menu at the bottom to extract those files and choose where you want to extract them to.

Setting up a Certificate Signing Request (CSR)

Click the Hosting Features menu item if it is not already open.
Click the SSL Certificates menu item.
Click the [Setup CSR] link.
Enter the 2 Letter Country Code in the 2 Letter Country Code text box.
Enter the State or Providence in the State or Providence text box.
Enter the City in the City text box.
Enter the Company in the Company text box.
Enter the Company Division in the Company Division text box.
Choose a the Common Name from the select box. Subdomains, Pointer Domains, and a wildcard option will be available.

How to: Setup a SSL Certificate

Prerequisites

An existing Control Panel account.
A Control Panel account with a dedicated IP address.
Purpose

The purpose of this is to detail how to setup a SSL Certificate.

How to: Setup a SSL Certificate

How to: Setup an SSL Chain Certificate

A chain certificate is a digital certificate that provides a bridge of trust between a Certificate Authority (CA) that your browser already trusts with a new and/or previously unknown CA that your browser may or may not already trust.

Prerequisites

An existing hosting account.
A hosting account with a dedicated IP address.
An installed SSL Certificate.
How to: Setup a SSL Chain Certificate

How to: View Site Error Logs

How to: View Site Error Logs Click the Administration menu item if it is not already open. Click the Logs menu item. Select the number of errors you would like to view by clicking on the Error Count dropdown. How to: View The Daily Transfer Log Click the Administration menu item if it is not already open. Click the Logs menu item. Click the button download your log.

How to: View Recent Site Visitor Data

How to: View Recent Visitors to a Website

Click the Administration menu item if it is not already open.
Click the Recent Visitors menu item.
Select the number of recent visitors displayed by clicking on the Number of Visitors dropdown.

How to: View Web Server Logs

How to: View Web Server Logs

 

How to: View Site Error Logs

Click the Administration menu item if it is not already open.
Click the Logs menu item.
Select the number of errors you would like to view by clicking on the Error Count dropdown.

How to: View The Daily Transfer Log

Click the Administration menu item if it is not already open.
Click the Logs menu item.
Click the DOWNLOAD button download your log.